Domiciles Services ensures that the employee is the same person for each service unless they are ill or on annual leave. The service will then be carried out by another representative appointed by us.

Service days are assigned according to the availability of our cleaners. We try to take your preference into account, but we cannot always guarantee this.

We cannot guarantee the time of our services. However, Domiciles Services ensures that the services are provided during the day regardless of daily unforeseen circumstances. 

Our customer service representative will come to your home during the first visit. They will make a list of your available products and recommend the best products for your surfaces and your needs, for an additional charge.

In case of dissatisfaction, we inform you that any complaint must be sent to us in a detailed email after the relevant service. After 24 hours, the request may not be taken into consideration for the purpose of determining the best possible solution to satisfy the requested service.

Domiciles Services handles all the administrative steps to provide you with the tax deduction certificate every year in April. This 50% deduction of the sums paid is only calculated and remitted after the final payment of the annual fee.